Last Updated: November 14, 2025
Cavinia VIP Services (“Cavinia VIP,” “we,” “our,” or “us”) is committed to protecting your privacy and earning your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or receive our cleaning services. We follow all applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and relevant federal regulations.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to provide you with exceptional, efficient, and reliable service.
A. Information You Provide to Us
When you engage with Cavinia VIP Services, you may voluntarily provide:
- Your name
- Email address
- Phone number
- Service address or location
- Details about the cleaning service you are requesting
- Preferred appointment dates or scheduling needs
- Any additional information necessary to prepare service estimates
B. Information Collected Automatically
When you visit our website, basic technical information may be collected automatically, such as:
- IP address
- Browser type and device information
- Pages visited
- Date and time of visits
- General location (city/state)
We do not intentionally collect sensitive personal information.
2. How We Use Your Information
We use your information to provide you with the highest level of service. This includes:
- Preparing and delivering free estimates
- Scheduling appointments and communicating with you
- Providing cleaning services tailored to your needs
- Invoicing and payment processing
- Responding to questions, messages, or support requests
- Improving our website and overall customer experience
- Sending occasional updates or promotions (optional and always opt-out)
- Meeting legal, accounting, or regulatory obligations
We do not sell your information—ever.
3. How We Share Your Information
We share your information only when necessary and never for advertising by third parties. We may share your information with:
A. Service Providers
Trusted third-party partners who support operations such as:
- Website hosting
- Email communication
- Appointment scheduling
- Payment processing
These partners are required to protect your information.
B. Legal Requirements
We may disclose information if required to comply with:
- Subpoenas
- Court orders
- Applicable laws or government inquiries
C. Business Transfers
If Cavinia VIP Services undergoes a merger, sale, or restructuring, your information may be transferred as part of the business.
4. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve functionality
- Personalize user experience
- Analyze traffic and performance
You can adjust your browser settings to limit or disable cookies at any time.
5. Your Rights (California Residents)
Under the CCPA/CPRA, you have specific rights regarding your personal information:
- Right to Know: What information we collect and why.
- Right to Access: Request a copy of the information we hold about you.
- Right to Correct: Update inaccurate or outdated information.
- Right to Delete: Request deletion of your information (with certain exceptions).
- Right to Opt Out: Limit data sharing (if applicable).
- Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.
To submit a privacy request, contact us at:
📧 vipservices0825@gmail.com
📞 (510) 230-6175
We will verify your identity before completing any request.
6. How We Protect Your Information
We use reasonable and industry-standard physical, administrative, and technical safeguards to protect your information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
While no system is 100% secure, we continuously strive to keep your information safe.
7. Data Retention
We retain personal information only for as long as needed to:
- Provide services
- Maintain accurate business records
- Comply with legal obligations
- Resolve disputes
After that, your information is securely deleted or anonymized.
8. Children’s Privacy
Our services and website are not directed toward children under 13, and we do not knowingly collect information from minors. If we learn that we have unknowingly gathered data from a child under 13, we will delete it promptly.
9. External Links
Our website may include links to other sites. We are not responsible for the content or privacy practices of those websites and encourage you to review their policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date above. Continuing to use our website or services means you accept the updated policy.
11. Contact Us
If you have any questions, concerns, or privacy requests, please contact us:
📧 vipservices0825@gmail.com
📞 (510) 230-6175
📍 Sacramento, California
Cavinia VIP Services is committed to transparency, respect, and protecting your personal information every step of the way.